I was not expecting the call let alone his response that the owners wanted me to be happy with their product and that they would replace the boots no questions asked with the correct size. Still, Dan who was helping me insisted on contacting the store owner to explain the situation and get back to me when he had a chance to speak with them. They told me it appears I needed a slightly larger size but the boots, which were all ready well worn by then, were no longer under warranty or well past the exchange date. With in a couple of months of wearing them I developed pain in my right foot on my toes and went back to the store I bought them from (Red Wind Shoes, Brea, CA location) for their advice. I decided to try Red Wing boots for the first time last October. I have been a contractor for 22 years and basically live in my work boots. Please, don’t buy these bootsĮxcellent customer service has made won me over to Red Wing boots. The customer service is also great but the boot sucked, took a month to break in too, very uncomfortable at the start. One nIce thing I will say though is that you can bring them in and they’ll clean them and moisturizer them for free. Yeah it’s nice leather material, but way over priced, all said and one I think I walked out of the store with a receipt for 500+ because I got the tuff toe and laces and insoles because the stock one sucks. So just buy a new pair of boots, yeah I know people are gonna say that you don’t have to break them in again and blah blah blah, but you know something? Getting new soles put on boots does have a break in period so, try another argument. ![]() I had them professionally fixed by a cobbler 3 times by the time I was actually prepared to just throw them away, to get the sole and everything replaced on them will cost you 250 or 300 anyway. They break down and the stitching busts out JUST LIKE EVERY OTHER BOOT. Yeah no, you’re better off just buying a good boot from Marks once every 1.5 years for half the price because they aren’t the best boot in the world. Had the work boot 2.0 can’t remember the actual name of the boot and I purchased them thinking that the higher quality would add to a longer life. I bought these boots under the impression that they fixed them in Canada, I was wrong.
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